Client:
Top 10 Market Research and
Consulting Company
Geographies Covered
Project Objective(s)
Study conducted to measure Customer Satisfaction for the services provided by the end-client, which is a Healthcare services company
Study methodology and specifics
Quantitative study and data collection from elderly customers, using Phone based methodology in more than 20+ languages including Russian, Creole, Korean, Cantonese and Mandarin.
Seamlessly integrated Azure’s systems with client’s CRM. Generated efficient ticketing system to notify client of emergencies and customer needs.
Successfully Handled call volumes from 600 to 6000+ on monthly basis
Provided highly skilled professional team with expertise in customer care services and Project Manager with medical background.
Azure’s CATI team received numerous accolades from the respondents for their courteous and sympathetic behavior towards them. Therefore, Azure is being awarded with this project since 2 years.