Customer Satisfaction Study
CASE STUDY
CASE STUDY
Client:
A leading UK
consulting firm
Geographies Covered
Project Objective(s)
The Client wanted to measure satisfaction of B2B power and gas buyers in the Great Britain energy market.
Azure was required to interview owners or the person responsible for energy purchase in companies spending more than £50,000 on gas or electricity.
Services Deployed
Phone-based data collection
Azure Solution
Azure conducted 500 telephone interviews across Great Britain – England, Scotland, and Wales
Specialist interviewers conducted detailed discussions to capture feedback across revenue categories as well as verbatim responses to open ends
Engagement Model
A dedicated team of project managers and interviewers successfully executed the project in across Great Britain within the allocated time-frame.