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  Telecom Solutions  
 
 

Outbound Dialers
Inbound Customer Service Management
  • Web centric
  • Browser based
  • Ability to work with all Telecom protocols including ISDN, T1, E1, PRI
  • Multi-country dialing
  • FTC regulations compliance
  • Multi party conference
  • Preview dialing
  • Digital Recording of voice files
  • DNC management
  • Voice File Management
  • Barging and Monitoring, both in stealth and coaching mode.
  • Web centric with browser interface
  • Integration with leading PBX vendors
  • CTI (Computer Telephony Integration)
  • Caller ID and Call Routing.
  • Third party database Integration
  • DNIS – Dialed Number Identification Service
  • ANI – Automatic Number Identification (caller ID)
  • Call Conference and Call Transfer
  • Call Blending
  • Integration with CRM and ticketing systems
  • Remote barging using VoIP
  • Supervisory monitoring and barging

Services on IP and Wireless Networks

  • SMS based Alerts and Notifications using SMS Gateway
  • Interactive SMS based approvals for financial transactions
  • Automated e-mail generator using Mail Server for pushing reminders, account balance, ledgers or customized promotions
  • Automated Dialer to dial out to the customer and playing pre-recorded message about the transaction
  • Click to Call feature on the website allowing the customer representative to call you on the number of your choice.
  • Click to Call feature on the website to allow scheduling a call from the customer representative at your convenient time with pre-defined information.

 
   

More than a decade of providing telecom and IP based solutions to Fortune 500 companies, and recognized within the top 10 Rising Star companies of 2011 in the Telecommunications sector (IAOP 2011 Global Outsourcing Sublists), Azure Knowledge Corporation has an experience, and provides an experience that is unmatched.

Azure is one of the best telecom solutions providers to big business and listed as a Rising Star on the IAOP Global Outsourcing 100 Sublists among the best 10 Rising Star companies in the "Telecommunications" by industry focus.

Azure provides

  • Enterprise Grade High-end Servers and Workstations from IBM and HP
  • High-end voice and data switches from Nortel and Cisco
  • Multiple International Routes via redundant IPLC, VcIPLC and VOIP circuits
  • Proven & Scalable Predictive Dialers for efficient outbound calling
  • US-end equipments housed NAP of Americas, one of the largest and best co-location facilities
  • Unified Threat Management Systems for IT security, Anti-virus/Spamming and Firewalls
  • Redundancy in Power Supply through Enterprise Power Management Systems
  • Data backup using Heart-beat sync technology
  • 24 by 7 hands-on technical support
  For Business Enquiries, Please Contact:  
     
  Jay Ruparel, CEO
Azure Knowledge Corporation
Ph: +91-98250-79926
Email: jay.ruparel@azureknowledge.com
 
     
  Or, use the business enquiry form here.  
 
     
           
 
 
 
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