::AZURE Knowledge Corporation Pvt. Ltd.::

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Mystery shopping is one of the most vital knowledge research processes for companies to gain unbiased information about their products and services. It is also one of the most abused.

For mystery shopping to provide the desired results, the service provider needs to stick to instructions, rigidly follow ethics and guidelines, and be removed from all influences that might create bias in context of the survey. These are the reasons why Azure Knowledge Corporation excels in mystery shopping and our results are able to meet benchmarks more accurately.

With more than 22 million B2C surveys, and 1 million B2B surveys (decision makers, top executives) under its belt, Azure Knowledge Corporation is undisputedly one of the most trusted knowledge research partners of Fortune 500 companies, when it comes to mystery shopping surveys.

In mystery shopping, you can't do without the best, for the results of mystery shopping surveys are not only used for making decisions on products and systems, but also on employee performance. Your employees make your company, and you cannot afford to have erroneous information form the basis of their evaluation.

Azure understands this; our employees are globally placed and we can always come up with task forces removed from local bias and influences.

Azure Knowledge Corporation has been working more than a decade for Fortune 500 companies.

Using computer assisted technology and interviews over phone, internet, and in person Azure has already completed over 22 million B2C surveys and 1 million B2B surveys.

Azure's experience with Fortune 500 companies and in working across 75 languages has built up a knowledge bank that can be trusted to get the job done by meeting benchmarks.

Azure is focused on providing a client experience by rigid control of process management and strictly maintains the following:

Strong focus on processes and structure using comprehensive business modelers
High-end project management abilities,
Use of PERT, CPM and Six Sigma approach from project planning to delivery
Thorough COPC compliance and that of Quality Guidelines/Norms
Extensive Business Contingency and Disaster Recovery Model
Advanced SOP defined and documented for each project
Comprehensive 145 point checklist for voice and data quality assessment
Constant drive to upgrade and increase the skills of agents
Trainings and workshops conducted by industry experts

Besides our powerful infrastructure and CATI software support, we add value to your mystery shopping surveys by providing

Thoroughly experienced and trained team of mystery shoppers
In-person mystery shoppers trained in interpreting body language and nuances
People groomed to see beyond smiles and eye contact and find the information required Experience in both B2C (retail, healthcare etc.) and B2B (agents, dealer networks, etc.) mystery shopping
Teams trained to find out ground realities of the competitors of our clients
Teams trained to grade service delivery against standards of action spelt out by clients
Evaluation and auditing of infrastructure, processes, service, delivery, operations, product quality etc.
Multi-location presence through own delivery centers, offices, staff and partners
Multi-cultural and multilingual workforce
Access to 75 countries in 15 international languages and 14 regional language

Knowledge research has been our focus for over a decade, and we work for 7 out of 10 top market research companies in the world.

	For business inquiries please contact:

	North America
	Biraj Ganguly Vice-President,Research Services Ph: +91.99101.06705 Email: biraj.ganguly@azureknowledge.com

	Europe, Middle East & Africa
	Jay Ruparel CEO Ph: +91.98250.79926 Email: jay.ruparel@azureknowledge.com

	Asia Pacific
	Abhilash Mankad COO Ph: +91.99137.01056 Email: abhilash.mankad@azureknowledge.com

	Alternatively use the business inquiry form here