Client: Top 10 Market Research and Consulting Company
Geographies Covered: USA
- Study conducted to measure Customer Satisfaction for the services provided by the end-client, which is a Healthcare services company
Study methodology and specifics
- Quantitative study and data collection from elderly customers, using Phone based methodology in more than 20+ languages including Russian, Creole, Korean, Cantonese and Mandarin.
- Utilized HIPPA certified resources to protect sensitive Patient Information.
- Seamlessly integrated Azure’s systems with client’s CRM. Generated efficient ticketing system to notify client of emergencies and customer needs.
- Successfully Handled call volumes from 600 to 6000+ on monthly basis
- Provided highly skilled professional team with expertise in customer care services and Project Manager with medical background.
- Azure’s CATI team received numerous accolades from the respondents for their courteous and sympathetic behavior towards them. Therefore, Azure is being awarded with this project since 2 years.