Customer Satisfaction Study

Client: A leading UK consulting firm

Geographies Covered:

Project Description

  • The Client wanted to measure satisfaction of B2B power and gas buyers in the Great Britain energy market.
  • Azure was required to interview owners or the person responsible for energy purchase in companies spending more than £50,000 on gas or electricity.

Services Deployed

  • Phone-based data collection

Azure Solution

  • Azure conducted 500 telephone interviews across Great Britain – England, Scotland, and Wales
  • Specialist interviewers conducted detailed discussions to capture feedback across revenue categories as well as verbatim responses to open ends
  • The insights generated helped the client in strategy development and decision making.

Engagement Model

A dedicated team of project managers and interviewers successfully executed the project in across Great Britain within the allocated time-frame.